Refund policy

Refund & Returns Policy

If your item arrives damaged, faulty or wrong, or never arrives, we refund or replace it at no cost to you, and you keep the item.

Damaged, faulty or wrong items

Email info@gobazz.com within 7 days of delivery with your order number and clear photos of the item and the issue. Once we confirm the problem, we will send a free replacement or a full refund. You do not need to send the item back.

Orders that don't arrive

If your order has not arrived within 30 days of shipping and tracking shows no progress, contact us. We will send a replacement or issue a full refund.

Change of mind

Please check the size chart and product details before ordering. Outside the EU and UK, we do not accept returns or offer refunds for change of mind, including wrong size ordered.

Customers in the EU and UK: 14-day right of withdrawal

If you live in the European Union or the United Kingdom, you may cancel your order within 14 days of receiving it, without giving a reason. To do this:

1. Email info@gobazz.com within 14 days of delivery, with your order number, saying you wish to cancel.
2. We will send you the return address. Send the item back within 14 days of your email.
3. Items must be returned in the condition you received them, with tags and original packaging.

You pay the cost of returning the item. We may reduce your refund if the item has been used beyond what is needed to check it, or is damaged.

We refund the item price within 14 days of receiving your cancellation, but may wait until we receive the item or proof that you have sent it back.

Items we can't accept back

For hygiene reasons, sealed beauty, personal care and underwear items cannot be returned once opened. Gift cards are non-refundable. This does not affect your rights if an item is damaged, faulty or wrong.

How refunds are paid

Refunds go back to your original payment method. Once approved, we process them within 5 business days. Your bank may take a few extra days to show the money in your account.

Contact

For any refund or return question, email info@gobazz.com. We reply within 1–2 business days.